Every venture, one standard. Each owns its product and its voice. ITSM Ltd holds the equity, the accounts and the bar.
Improvement, made auditable.
Live
ImproveDesk records continual improvement, and proves it. Ideas arrive by form, link or email. They land on one prioritised board. Every step writes to an append-only log. That record is audit-ready by design. Reviews compile the work into decisions. Raising an idea costs nothing. Teams pay to manage and evidence it. Built for ISO 27001, ISO 20000 and SIAM.
An ITSM Ltd brand.
Service requests, without the ticket form.
Live
Fulfilra gives Jira Service Management teams a real request catalogue. Business users browse categories, not a ticket form. Forms are built without code. Requests route through up to three sequential approval steps. Named approvers act, and the audit history records it. Fulfilment stays in JSM, where agents already work. It installs into Jira Cloud in one click. Requesters track and comment through a self-service portal. Email keeps requesters, approvers and agents informed.
An ITSM Ltd brand.
Go-live readiness, scored not assumed.
Live
Service Transition & Readiness operationalises ITIL transition inside Jira Service Management. Readiness is scored against weighted criteria. Go/no-go gates are auditable, and every decision is recorded. Transition plans run in phases. Early-life support carries real incident evidence.
An ITSM Ltd brand.
AI governance, without the consultants.
Live
AIMS in a Box helps small AI vendors prove governance. It maps systems to EU AI Act risk tiers. It tracks ISO/IEC 42001 controls in one record. Audit-ready policies and registers generate as documents. Evidence sits in a versioned vault, tied to controls. It replaces a £10,000 to £25,000 engagement. A system of record, not a spreadsheet.
An ITSM Ltd brand.
Change governance, without the spreadsheets.
Live
Concessa governs IT change for lean teams. It replaces the spreadsheet, not the budget. Requests, a CAB workbench and freeze windows sit together. Every action writes to a hash-chained log. That record is tamper-evident and audit-ready. Compliance evidence exports on demand. Approvers are unlimited, and free.
An ITSM Ltd brand.
Warranty expiry, known before it matters.
Live
WarrantySync tracks hardware warranty expiry inside Jira. A pre-scan counts the estate before any credentials are entered. Dell, Lenovo and HP warranties then sync in batches. A daily sweep re-derives every status from the stored end date. Issues are raised before expiry, not after it. Flood control keeps the warnings to a readable number. It works with Assets, or with plain Jira work items. Only the device serial number leaves the site. The app is Forge-native, with no telemetry and no licensing check.
An ITSM Ltd brand.
RACI, reviews and targets, in one place.
Live
ServiceAccord brings three service records into Confluence Cloud. Native macros replace a spreadsheet, a document and an inbox. The RACI Matrix shows who is accountable, and when nobody is. It holds up to 15 roles and 60 activities. Thirty-four practice templates are included. The Service Review Record tracks KPIs, improvement actions and RAG status. Service Level Targets records up to 12 priority targets. It requests no OAuth scopes and makes no external calls. Content stays in the page it was typed onto. Every macro and every feature is free.
An ITSM Ltd brand.
Martyn's Law compliance, without the consultancy.
Coming Soon
Martyn's Law Evidence Kit helps organisations demonstrate compliance. It provides templates, checklists and evidence tracking. All records are audit-ready and versioned. The kit reduces reliance on expensive consultancy engagements.
An ITSM Ltd brand.