Every venture, one standard. Each owns its product and its voice. ITSM Ltd holds the equity, the accounts and the bar.
Change governance, without the spreadsheets.
Coming Soon
ChangeGuards governs IT change for lean teams. It replaces the spreadsheet, not the budget. Requests, a CAB workbench and freeze windows sit together. Every action writes to a hash-chained log. That record is tamper-evident and audit-ready. Compliance evidence exports on demand. Approvers are unlimited, and free. Data stays in the United Kingdom.
An ITSM Ltd brand.
Improvement, made auditable.
Imminent
ImproveDesk records continual improvement, and proves it. Ideas arrive by form, link or email. They land on one prioritised board. Every step writes to an append-only log. That record is audit-ready by design. Reviews compile the work into decisions. Raising an idea costs nothing. Teams pay to manage and evidence it. Built for ISO 27001, ISO 20000 and SIAM.
An ITSM Ltd brand.
AI governance, without the consultants.
Coming Soon
AIMS in a Box helps small AI vendors prove governance. It maps systems to EU AI Act risk tiers. It tracks ISO/IEC 42001 controls in one record. Audit-ready policies and registers generate as documents. Evidence sits in a versioned vault, tied to controls. It replaces a £10,000 to £25,000 engagement. A system of record, not a spreadsheet.
An ITSM Ltd brand.
Service requests, without the ticket form.
Coming Soon
Fulfilra gives Jira Service Management teams a real request catalogue. Business users browse categories, not a ticket form. Forms are built without code. Requests route through up to three sequential approval steps. Named approvers act, and the audit history records it. Fulfilment stays in JSM, where agents already work. It installs into Jira Cloud in one click. Requesters track and comment through a self-service portal. Email keeps requesters, approvers and agents informed.
An ITSM Ltd brand.
Go-live readiness, scored not assumed.
Coming Soon
Service Transition & Readiness operationalises ITIL transition inside Jira Service Management. Readiness is scored against weighted criteria. Go/no-go gates are auditable, and every decision is recorded. Transition plans run in phases. Early-life support carries real incident evidence.
An ITSM Ltd brand.